Support Policy

Support Policy

Code Web Infotech (CW Infotech)

1. Scope of Support

Code Web Infotech (CW Infotech) provides professional technical support to ensure smooth and reliable operation of our software solutions and services. Our support includes:

  • System setup and configuration assistance

  • Troubleshooting and resolution of technical issues

  • Guidance for feature usage and functionality-related queries


2. Support Channels

You can reach our support team through the following channels:

(Kindly share your organization name and issue details for quicker support.)


3. Response Time

Support requests are handled based on priority:

  • General Queries: Response within 48 business hours

  • Critical Issues (e.g., service downtime or major system failure): Response within 24 hours


4. Updates & Maintenance

We provide regular updates for feature improvements, security enhancements, and bug fixes.

  • Notifications will be shared prior to scheduled maintenance

  • Any urgent maintenance will be communicated at the earliest